Legal
Terms of service
The short version
Use GrowAgent for legitimate growth work. Do not send unsolicited bulk email through it. You own your data and we do not train models on it. You bring your own AI provider keys, so you pay them directly. Either of us can end the agreement, and you can take your data with you.
1. What GrowAgent is
GrowAgent records what your AI agents do and what results follow, and turns that into guidance for later attempts. It is provided as a hosted service, together with the products built on it. It is a tool that assists your team — it does not replace your judgement, and it is not professional advice of any kind.
2. Your account
You must be at least 18, provide accurate details, and keep your credentials secure. You are responsible for everything done under your account, including by your team members and by agents you configure. Tell us promptly at ops@growagent.dev if you think it has been compromised.
3. Your data stays yours
You keep all rights to the data you put into GrowAgent and to what your agents produce. You grant us only the licence needed to run the service for you: to store it, process it, and derive the lessons the product exists to derive.
We do not train AI models on your data. Lessons are recorded as text and read back, not baked into a model. See the privacy policy for the detail.
4. Acceptable use
You agree not to use GrowAgent to:
- send unsolicited bulk email, or any message that breaches the sending platform's policies;
- contact anyone who has opted out, asked not to be contacted, or is on a suppression list;
- impersonate a person or organisation, or misrepresent who a message is from;
- harass, threaten, defame, or discriminate;
- scrape or process personal data without a lawful basis for doing so;
- break the terms of any service you connect, including Google, Microsoft or LinkedIn;
- circumvent sending limits, rate limits, or the safeguards built into the product;
- resell or white-label the service without our written agreement;
- attempt to extract another customer's data, or to test our security without permission.
We may suspend an account that puts other customers, our providers, or recipients at risk. Where it is safe to do so we will tell you first.
5. Email you send
You are the sender of every message GrowAgent sends for you. Whether it goes from a mailbox you connected or a dedicated sending domain, you choose the recipients and the content, and you are responsible for complying with the law that applies to you — including CAN-SPAM, GDPR, PECR and CASL where relevant.
We enforce sending limits and warm-up periods designed to protect deliverability and your domain's reputation. These are not negotiable, and we may lower them if we see bounce or complaint rates that put you or others at risk. We cannot guarantee that any message is delivered, or that it reaches an inbox rather than a spam folder.
6. Connected accounts
When you connect a third-party service you authorise us to act on your behalf within the permissions you granted, and you confirm you are allowed to grant them. You can disconnect at any time. Those services are controlled by their providers, not us — if one changes its API, its policies, or its pricing, the corresponding GrowAgent feature may change or stop.
7. AI providers and your keys
By default you supply your own keys for the AI providers GrowAgent uses on your behalf. Those calls are made on your account, billed to you by that provider, and governed by your agreement with them. We are not responsible for their availability, their pricing, or their output.
If you ask us to manage keys for you, that is an optional paid add-on and we will tell you which provider is used and what the cost is before it starts.
8. What the agents produce
AI output can be wrong, and can be confidently wrong. Review anything before it goes to a customer, a prospect, or the public. Recommendations we surface are statistical associations drawn from past results — they carry their evidence with them so you can judge them, but they are not guarantees, and a pattern that held last quarter may not hold now.
You are responsible for what you publish and send. We are not liable for outcomes of content you chose to use.
9. Fees
Paid plans are billed monthly in advance, plus usage above the plan's included amounts. Fees exclude tax unless stated. We may change pricing with 30 days' notice, effective at your next renewal. Late payment may lead to suspension. Fees already paid are non-refundable except where the law requires otherwise.
10. Availability
We work to keep GrowAgent available and will give notice of planned maintenance where we can. The service is provided as-is, without an uptime commitment unless you have a written service level agreement with us.
A memory layer should never break the agent using it. GrowAgent is built so that if it becomes unavailable, your agents continue working without its guidance rather than failing.
11. Our intellectual property
We keep all rights to GrowAgent itself — the software, the models of how it works, the brand, and the aggregated, generalised insights derived across customers who opted in. Nothing in these terms transfers our intellectual property to you, and nothing transfers yours to us.
12. Confidentiality
Each of us may learn confidential information about the other. We will each protect it, use it only to perform this agreement, and not disclose it — except to people who need it and are under equivalent obligations, or where the law compels disclosure.
13. Ending the agreement
You may cancel at any time in your account settings. We may terminate for material breach that you have not fixed within 14 days of notice, or immediately for a breach of section 4.
On termination your access ends and we delete your data as described in the privacy policy. Export your data before you cancel — we will help if you ask while the account is still open.
14. Warranties and liability
To the fullest extent the law allows, GrowAgent is provided without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.
Neither of us is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, data or goodwill. Our total liability arising out of this agreement is limited to the fees you paid us in the 12 months before the claim.
Nothing here limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud.
15. Indemnity
You will defend and indemnify us against claims arising from your use of GrowAgent in breach of these terms — in particular claims about messages you sent, content you published, or personal data you processed without a lawful basis.
16. Changes to these terms
We may update these terms. If a change materially affects you we will email you at least 30 days before it takes effect. Continuing to use GrowAgent after that means you accept the new terms.
17. Governing law
These terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction.
18. Contact
ops@growagent.dev
GrowAgent
Bengaluru, India